Wachovia Home Equity

Edwards Finance > Home Equity

Q. I manage my elderly parents finances through quicken. Their current checking account is at Regions and even though they keep about 30k in the account Regions wants $8/month to be able to do more than simply download transactions. Wachovia told me they would give full quicken access to their checking account if I opened one up for them. I specifically asked if this meant they could write electronic checks (as many of us do) through quicken and have the instructions sent to Wachovia for processing. The answer was absolutely yes. Their website said the same thing for an account with a high balance like my parents. Yesterday my parents opened a new account at Wachovia at my request. Today their online support people told me that I could not write electronic checks through quicken and then tried to sell me on how nice their bill pay facility is at their website. They said new customers don't get what I'm asking for even though their website clearly states you get it. It sounds like existing customers still have this ability but new ones are denied. I feel like Wachovia flat out lies in person and at their website when it comes to what they do and do not support in quicken. Has anyone else had this problem with Wachovia? How can a bank this huge no longer support the ability to write checks through quicken?

A. I've been a customer of Wachovia ever since they bought First Union, which bought First Fidelity, which bought the local bank I've been using for 30+ years. Quicken works seamlessly with all my Wachovia accounts -- checking, money market and home equity line of credit. The one problem I've had with them is that sometimes the staff in the local branch isn't up on the latest technology. More than once I've asked a teller or branch manager a question and received wrong information. I'd suggest that before you abandon Wachovia you call their main support folks at 1-800-WACHOVIA. I've always had very good luck dealing with them, including technical issues related to Quicken.

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