Have question Vital Credit Card Processing

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Q. Have question Vital Credit Card Processing? I run a retail store and as of right now running one cc machine (a Hypercom unit) via dial-up. My fees have in creased as have my transactions (up to about 40%), which is a lot in the liquor industry here. I am looking at a solution that would integrate with RMS and that would be online but with a dial up backup. I went on the Mercury site, but could not really find any hardware specs. I am assuming that the solution needs to be integrated as well. Are there any other solutions out there, and are the set up costs high before operating? This type of thing is handled in hardware by your router/firewall. SMC, NetGear, SonicWall, D-Link, US Robotics, Symantec and many others sell a router/firewall that has a serial port built-in to it so that when your broadband connection dies, it will automatically dial out on an external modem. Note you must have a dialup Internet account in addition to your broadband. If using DSL, you usually get a dialup account with 20 hours or so per month access included. Otherwise, a cheap dialup account for about $10-40 per month. Cost for the router/firewall ranges from $60 to 2,000, depending on features. External modem with cable run $100-125. Please, please _only_ buy a US Robotics 56k External modem. It _always_ works! Model # USR5686E For the actual processing of credit/debit cards, you can use any bank/ISO (Mercury works fine as do others) that uses Vital as their processor with the free built-in RMS/MSPOS credit/debit card functions. Right? Credit card swipes run $70-125. If you decide to do debit cards, and you should look at doing so, add another $125-300 for the pinpad. You must be using Outlook Express or some other type of newsgroup reader to see and download the file attachment. If you are not using a reader, follow the link below to setup Outlook Express. Click on "Open with newsreader" under the MS Retail Management System on the right.

A. - I already have in an internal network running and i have a router LInksys wrtg54. I have a Hypercom cc terminal with pin pad as well. Basically you are telling me that I have the hardware. Today I use NPC as the cc processing company, so they are the ones that probably can tell me if it can be integrated (do not know if they use Vital, but that seems to be the crucial point here), but still, I have not found in RMS how to integrate with the sw. Why would I have to use a dial up internet connection if my DSL dies? I would still use the hypercom terminal then? I guess I am confused as to what swiping hardware I need. I assume I cannot use the hypercom for internet unless I can tie it in with RMS, which I do not see how. - You don't have the hardware currently if you want automatic roll over to dial up. The Linksys WRT54G does not have rollover to dialup capability. You need a router that has a serial port on the back to connect to the external modem. Jeff is right. Only use a USR 5686E. We have had good luck with the Netgear FVS338NA router. If you want to use your old hypercom terminal when the internet goes down, then you don't need rollover to dial up. You can keep your current setup. NPC supports Vital. You need to call them and ask them for a Vital setup sheet. - I called my NPC sales rep and asked him. Can you recommend a Pin Pad and Magnetic (USB) reader for me please? How does the Pin Pad connect to the PC? USB or serial or wedge or...? Overall, should I expect the same rate as I have with my standard cc processing or lower? I know it is case by case, but is there a trend? - I've never heard of a pin based credit card. Pin based are debit cards. Not sure what pull down menu you are referring to. After setup, you will have 1 to 5 credit card tender types, you decide. Some have just a single one called Credit Card, other like to break it down by type of card, Visa, MasterCard, AMEX, Discover, etc You will also have a Debit Card tender type When finished with the sale, the cashier selects the proper tender, swipes the card, and in about 2-3 seconds the receipt printer starts printing, if approved. For the debit card, the cashier selects the Debit Card tender type, swipes the card, asks the customer to enter their PIN # on the pin pad, the customer confirms the dollar amount by pressing the Enter key on the pin pad, and in about 2-3 seconds the printer starts printing

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