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Verizon Releases Taped Voice Mails Of Terror Attack Victims
Q. Verizon Communications [NYSE:VZ] today said it would distribute tape-recorded copies of voice-mail messages left with friends and family by the telco's customers involved in the Sept. 11 terrorist disasters at New York's World Trade Center, the Pentagon and Shanksville, Penn. "This would apply to all kinds of messages left," said Lacy Yeatts, a Verizon Communications spokeswoman. The company will honor requests for the voice-mail messages to anyone who asks, and will take care of taping and mailing out the copies.
A. Yeatts said this is not the first time Verizon has performed such a service. "It is not uncommon for individuals to call and make a request of this type when they have lost someone," Yeatts said. "We thought that there are probably a lot of people out there who would like to have a recording of their loved one's voice." However, she said, the scale of the recent terrorists strikes was unprecedented. She said she had no estimate of the number of voice-mail messages that might be involved, or the number of requests that the company expects to receive. "We have no idea how many we'll get," she said. The company expects that many of the requests will be for messages left by victims trapped in the upper floors of the towers who had no way out; news accounts have been filled with accounts of victims making last-minute phone calls to express love to their families before the lines went dead. There were also numerous accounts of messages left by people on the hijacked airliners involved in the crash using wireless phones, and some of those, too, likely came from Verizon customers. But some voice-mail messages are likely to be happier in nature, generated by people who placed calls to tell family and friends that they had made it out all right, she said. "There might be parents in Ohio whose son or daughter might have called to say, 'We're OK, we're home," Yeatts said, and some of those messages might also be requested. Yeatts said that all voice-mail messages generated during the attacks are available to be distributed to those who ask. Despite massive damage to some of Verizon's buildings, computers and phone lines in the area of the World Trade Center, the company's voice-mail capacity was not damaged nor destroyed, she said. Knowing something about voicemail for PBXs, this can be either incredibly straightforward or hours of hair-pulling frustration. To think of it on this scale is incredible.
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