|
Indirect telephone service providers & BT Low User Scheme ?
Q. Today when trying to connect to FreeServe Unlimited on the 161 number I hear a recorded message from BT saying that to regain access to indirect telephone service providers I must cancel my membership of the BT Low User scheme during office hours i.e. next Monday or Tuesday at the earliest.
A. As its name suggests, LUS is aimed at those who use the telephone infrequently, not at those seeking to reduce their line rental while using IA operators or mobile service providers for their calls. BT is required by its Licence to inform customers if they appear eligible for LUS and because of the line rebate, it does not fully recover the costs of supplying a LUS line. The terms and conditions of LUS, which conform to guidelines agreed by the Director General, make it clear that the scheme is not available to "Households who also have telephone services from another supplier..." Any LUS customer using an IA operator (or Carrier Pre-Selection) or mobile service provider is therefore in breach of their contract with BT. Interestingly, it appears that someone using say, Telewest's cable-modem service without a cable telephone account would still be eligible. The conditions have always existed; BT are now enforcing them. NO ONE may use BT's Low User scheme, which is provided as a social service, if they use ANY other means of making outgoing calls (which includes the use of indirect carriers, and also of mobile phones). The existing exclusions appear not to cover this scenario unless BT stretches: "Households who also have telephone, service from another supplier (at the same or different premises) either directly or indirectly. " - where "telephone service" is extended to mean telecom service. It is not clear to me whether the ADSL line is split between BT Telephony and BT Ignite (which provides the data service to a service provider).
Ask Edwards a Finance Question
Other Questions:
Three Month Wait for Basic Phone Service ?
Were the delays to merely "turning on" phone service with a new number to an existing house? Were the delays adding a second line to a house with one line? At the phone company -- why did the delays occur? Insufficient capacity at a CO t...
Alternative to Bellsouth for business phone service?Does anybody know if there is a company that provides local business phone service in Atlanta aside from Bellsouth? Did business phone service get deregulated and opened up to competition as well as residential?Media One (now called AT&T ...
Aren't you frustrated from your cell phone service providers???I am writing to see how many of you are frustrated with your cell phone service providers by their outrageous terms, conditions, plan options and charges. Do you know most of the other countries cell phone service providers don't charge for inc...
Indirect telephone service providers & BT Low User Scheme ?Today when trying to connect to FreeServe Unlimited on the 161 number I hear a recorded message from BT saying that to regain access to indirect telephone service providers I must cancel my membership of the BT Low User scheme during office hou...
How to use office phones for home use? ?I have always wondered whether networked office phones can be converted to regular phones for use at home. Please advise.It depends on the make and model of phone. If they're proprietary "digital" phones they will only work with the KSU or PBX th...
Ask a Question
About Us / Me
Contact Me
Privacy Policy
PFBlog
Google Finance
Yahoo Finance
Motley Fool
Nveille's Financial Blog
AllFinanceMatters
Free Money Finance
2MillionBlog
The Terror Finance blog
Credit Card
Architectural Engineering
Home Equity
Payday Loan
General Engineering
Student Loan
Loans