Telephone Equipment ???

Edwards Finance > Phones

Q. I have a need for a telephone answering device that will greet the caller, play a short generic menu message, and then route calls to specific handsets or to voicemail, depending on what the caller inputs. You've heard the system... "press 1 for sales, press 2 for accounting, etc." Who are some of the providers of such equipment? I'd do a google search...except I don't even know what to call the dang thing...

A. I believe your local provider can set you up with that service. It's more of a service than a device. You can do it with software if your computer has a voice-line modem. Symantec WinFaxPro has something called Talkworks that lets you set up routing by DTMF tonee or whatever you call it. I'm sure there's other products available. . I do it all via a program on my computer, but almost any of todays phones have built in digital voicemail capability, with multiple malboxes. no - actually you can buy phones with multi-level answering systems I had one a few years ago - until it died... Just shop at one of your local electronic stores - and tell them what you are looking for...not a phone - but a multiple "in box" answering machine.... here is one with four boxes So, because you can buy a phone like that it follows that your local provider cannot set you up with that service? Or were you saying it's as much a device that you can buy as a service you can buy? What I (as the original poster) was looking for was a system by "Voice Logic" called the Voice Pro 206. It will handle two incoming lines and 6 extensions. Auto Attendant will instruct the caller to dial "10" for the shop, "15" for the residence, "20" to send a fax, or whatever I program. Once the caller dials "10" for the shop, they will hear another recording, with another menu to leave a message, hear some recorded data, or maybe even get me to pick up the call. So, because you can buy a phone like that it follows that your local provider cannot set you up with that service? Or were you saying it's as much a device that you can buy as a service you can buy?> I'm saying it doesn't HAVE to be done with a local phone service (for which they charge dearly around here... for business purposes...) Buying a multiple "in box" answering machine is more efficient... that's all... I have since figured that out. If possible I would choose to own the equipment rather than rent the service.

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