Small Office Phone System ?

Edwards Finance > Phones

Q. I am about to move my business out of the back bedroom and into a small office so I am looking for a small office telephone system with the following functionality: 3 incoming lines (analog) 2 extensions When the extensions are busy or if nobody picks the call up I would like it so that anybody calling in gets put on hold until one of the extensions becomes free or the call is picked up, is that possible ?

A. You would need some form of auto-attendant function to answer the call. By default, the caller will just be left with the line ringing (and not be charged - answering a call and leaving it in an indefinate queue is one way to annoy customers). You can get a DISA (Direct inward station access) card which will answer the call and transfer it to an extension until it is answered. Caller would probably hear Music-On-Hold. You can use ADSL on a line to the Pana if you split the ADSL off first. The DISA card also does fax detect, so you could save the cost of a separate fax line, or run the fax line through the Pana giving you 4 lines. (The Pana 624 is equipped for 3 lines, you'd need to add the 3+8 expansion unit). Afraid the Burnside Robson phone system only supports 2 lines not the 3 requested. You could conside the BT Pathway - expandable up to 8 lines and 18 extensions, the lines can be analogue or ISDN2. Calls on hold in the system can be indicated to users both by a button on the system keyphone and by call waiting tone. You can also give callers hold tone or music and select to play them the preassigned courtesy message. System is about £600 + Vat approx as a 4+12 which will give you immediate room for expansion and you can buy system keyphones or use standard analogue telephones. There is a voicemail card available so that you can perosnalise the courtesy message playing to callers on hold as well as giving a voicemail box to all extensions. On the Panasonic KX-TA624 and the BT Pathway I've been told that I can get caller ID passed through on analog lines to system phones. However, I was also told that BT don't actually let you have caller id on analog business lines only on ISDN.

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