Small Office Phone System ?

Edwards Finance > Phones

Q. I am about to move my business out of the back bedroom and into a small office so I am looking for a small office telephone system with the following functionality: 3 incoming lines (analog) 2 extensions When the extensions are busy or if nobody picks the call up I would like it so that anybody calling in gets put on hold until one of the extensions becomes free or the call is picked up, is that possible ? We would also need the flexibility to add more lines and more extensions. I’ve seen the Panasonic KX-TA624 which seems to fit the bill but can’t find any information about a call going on hold if extensions busy or nobody answers, does anybody know if this can be done ? Or is there any other systems I should be looking at ? I have only thought about analog systems would ISDN lines give me any benefit ?

A. You would need some form of auto-attendant function to answer the call. By default, the caller will just be left with the line ringing (and not be charged - answering a call and leaving it in an indefinate queue is one way to annoy customers). You can get a DISA (Direct inward station access) card which will answer the call and transfer it to an extension until it is answered. Caller would probably hear Music-On-Hold. You can use ADSL on a line to the Pana if you split the ADSL off first. The DISA card also does fax detect, so you could save the cost of a separate fax line, or run the fax line through the Pana giving you 4 lines. (The Pana 624 is equipped for 3 lines, you'd need to add the 3+8 expansion unit). You can download the installation and user manuals from the Technical Section of TLC website at http://www.tlc-direct.co.uk/Main_Index/ ISDN is generally a good choice for this sort of application, because it handles "hunting" for a free line (incoming or outgoing) better. You can also get caller ID passed through to the extensions. And there are the usual digital benefits - better voice quality, fast call setup. Also could be useful for backup internet access if the ADSL connection fails.

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