MCI phone service-check this out?

Edwards Finance > Phones

Q. I saw the postings and forwarded them to their corporate office. I hate to see companies brought down due to local moron employees. I was also hoping for some possible results for the posters. Check out their response, you would of thought they would have done better than this. It appears the whole company customer service dept.is run by morons......

A. I tried to transfer my service (shut off at one address, turn on at the other) when I moved, and was told it would take "up to three weeks". Stupid me, I waited, and waited, and three weeks came and went, and when I called MCI they said they had no record of this?? Then, my brother tried to contact me, and called what was supposed to be my old number, and he got an answer---it was the new tenant at my old place, using my phone which was supposed to have been shut off 3 weeks prior! He said that SWB would not allow him to set up new service until the old service was turned off. So I made another call to MCI to have them shut off the phone, and they first told me that they could NOT do it, because it was up to my local phone company (DUH--you are my LOCAL phone company), then they told me that it would take up to three weeks. Another three weeks came and went, and the new tenant was still using my phone and making long distance calls--and I got billed. All the charges were dropped,a nd I still don;t really know if my old phone is off yet. I already contacted them and begged and pleaded for service until I was blue in the face---and this letter was BEFORE they failed to disconnect my phone for the second or third time, and after I got a bill with charges made my the new tenant in my old apartment!!! How many phone calls does one have to make to get service??? I talked to THREE SUPERVISORS---NONE OF WHICH would/could perform the requested services!!!!!!!! Their customer service representative's response tells it all---He is saying I should call SWB to have my MCI LOCAL service shut off---brilliant idea.....You don't have to go and report this to MCI this time....they have already heard it---three or four times at least!! In order to cancel your long distance service you must contact your Local Phone Company and request that they change both your long distance and local toll service. Once your local company has been notified, they will send a cancellation request to MCI WorldCom. Contacting your local company to cancel this service will prevent you from receiving casually billed long distance and local toll charges. Casually billed calls are generated when long distance and local toll calls are made without having a chosen long distance carrier. Once your services are cancelled, you will receive one final statement from us for calls made from your previous bill end date to the date of cancellation. MCI WorldCom is committed to ensuring you make the most of your service. If you have any additional questions or concerns, please visit Online Account Manager at www.mci.com/service

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