Help choosing small office phone system ?

Edwards Finance > Phones

Q. We have a one man physicians office with a 20 year old NEC 6/16 phone system which is on its last legs. We want to replace with a new system incorporating voice mail, automated attendant etc. We don't need a system that is too complicated or confusing. We have 4 lines and 10 extensions. We have had presentations of various small office phone systems including NEC Aspire S, Avaya Partner ACS, Nortel Compact ICS , ESI-IVX56s, and Infinite Mach1. Anyone familiar with these systems?? Any suggestions for other systems?? Some systems are capable of VOIP---is that necessary or desireable??

A. I'm still partial to Panasonic KXT systems for the ability to have single or multi-line sets in the exam rooms. The TAW-848 is going to fit in that $3500-4500 price range and another $1K gets you a couple of cordless phones to roam around the office. I like the VM and integration on the ESI system. The ACS will let you mix single and multi-line sets like the Panasonic. I know nothing about the NEC, but if it's built as well as your old 616 and your vendor gave you good service it might be the ticket. CICS is probably at the top of the price :-). The Infinite is made by??? and what did they do with the last 4 systems they sold in the last 10 years? PS I know who makes/sells Infinite The 4 MD'd systems are Starplus/Starplus Digital/DHS all MD'd since 2/98 or 2/99 to present. They had some sort of excuse of parts....but I think they're pushing Triad and STS this year. There is an interesting little application for Doctor's offices that utilizes Samsung systems. You can have a 32 button module placed in exam rooms that recieves pages, and can place calls via a speakerphone unit, but has no handset nor a dial pad. It makes for easy dialing for the doc's and eliminates all the fingerpoking from the patients...also some very intersting voicemail/autoattendant applications...quite inexpensive.. Two things. First is you missed the implication of staying with the same brand. You get to reuse handsets. This alone can be the biggest cost of switching systems. Those old handsets can be put on loading docks, kitchens, temp spaces, and you have a supply of spares sitting on the shelf. As to roll your own unix, most folks and businesses want appliances for phones.

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