Mitel Phone System. Toshiba CTX670 vs Mitel SX200 ?

Edwards Finance > Phones

Q. Looking for an 80 port business phone system with voicemail & some CTI. Value, features & reliability are important as always Have narrowed it down to the new Toshiba CTX670 and the Mitel SX200. Any views either way on these two systems?

A. Over time the Toshiba will probably cost less to own. Toshiba offers a Five Year parts warranty direct from the manufacturer to dealers. Insist from your vendor (Toshiba or Mitel) to include a written five year parts warranty. more info at www.toshiba-phones.com additional telecom resources at http://www.access-networking.com/telecom_resources.htm If I may I would like to talk about Mitel. Here in Ontario (your good friends to the North - Canada), we have seen most Toshiba disappear. The phones just do not have the functionality of the Mitel. The Mitel phone system is obviously for larger customers, as it is designed as a true PBX, where the Toshiba is more or less a key system (in my eyes anyway). When Mitel built the SX200 and the SuperSets they seriously took the "enduser/every day user" in to mind. The phones are designed with powerful features, that are truly easy to use. The display prompts are very helpful. Here was my test (keep in mind it was a Avaya Legend compared to the Mitel SX200). I put my mother down in front of the two systems and asked which ones she like the best. Mitel came out first. The functionality was programmed for the same result, but less key strokes and a more helpful display. She also like the size and look of the phones better. To this day, I have a 200 in my house, and the Legend has disappeared. In terms of programming, I like the Mitel. The Toshiba has software, although I have never seen it. The Mitel allows you to use such programs as Hyperterminal (included with Windows), PCAnywhere etc. The program takes about a month to learn (where the items are, and in which menu), but very easy to work with. The Toshiba has ##3545#854**HOLD33373## type codes. Very confusing, even to me, the technician. The code I gave does not actually work, but count all of those keys strokes, and I bet you I have less key strokes then what is actually required to program a key on a phone. This problem may or may not effect you. I once programmed a system (Toshiba) in a supermarket. The KSU (brains of the system) were about 200 feet from the phone I was using. This distance is not very far in terms of cabling. When I programmed the system (and used it to make a call after wards) I found the key strokes to be delayed and very slow, like wise with the display prompts of the screen. This is because the Toshiba system relies on the system (KSU) to do all of the work, even the DTMF's (dial sounds 1-9, 0, *, & #). On the Mitel the phone does the work - so its in real time, very alive.

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