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MCI phone service-check this out ?
Q. I already contacted them and begged and pleaded for service until I was blue in the face---and this letter was BEFORE they failed to disconnect my phone for the second or third time, and after I got a bill with charges made my the new tenant in my old apartment!!! How many phone calls does one have to make to get service???
A. I have recently had the worst customer service experience of my life, with MCI. Prior to recent weeks, my opinion of MCI was relatively good. Sometime in the spring of 2000, I received a telephone solicitation from an MCI representative. The MCI representative offered to transfer me to MCI local service, for less than what I was paying with Southwestern Bell. In addition, I already had MCI long distance, so the end result would be one smaller bill, so I agreed to switch. I had no idea this choice would backfire on me. On Thursday, August 10, I called MCI customer service to have my old phone(xxx-xxxx) turned off by the 15th of August, and to have my account transferred to my new address. I was told this process would take up to three weeks. I agreed to wait. About two weeks later, I again called MCI to check up on my order, and the MCI representative told me that MCI could take up until September 1 to turn on my new phone. I asked the representative if my old phone had been shut off. She then said that she was not able to tell if it had been disconnected, but she called the number and it rang. On September 1, I received an email from my brother saying that he called my old number and that the new resident of my previous address answered the phone. The resident informed my brother that he could not have an account of his own set up until "I" had my number disconnected. On September 1, I again contacted MCI, and I spoke with an MCI representative by the name of Brandy. I informed her of what had happened. She informed me that it could take an additional 3 weeks to have my new phone number working. I then told her that I no longer wanted MCI, and that I wanted my old phone disconnected, and I wanted to cancel my order for a new phone number. She informed me, as the second representative did, that I would not be responsible for phone charges after the 15th of August, when I moved out of my apartment. This experience has shown me that MCI is not capable of providing local telephone service. MCI has proved incapable of disconnecting a phone line, connecting a phone line, and even determining if a number connected with their service is operating! MCI has not only inconvenienced myself, but the new tenant at my old apartment, my friends, and my family. MCI has also lost a customer of three years. From now on, I am avoiding MCI like the plague. If you have not already done so, you should contact the Public Utilities Commission of Texas. They have an Austin number for complaints (936-7120). Visit their website (http://www.puc.state.tx.us) if you want more information about specific laws or policies. Also somewhere in their site is an online complaint form. You should follow up any complaints by phone or e-mail with written copies which you cc: to MCI.
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