Lucent Phone Trouble?

Edwards Finance > Phones

Q. I bought a Lucent 960 and 965 caller ID/call waiting phone. The call waiting rarely works. The problem is not in my phone line or phone service or in my use of the phone. Lucent has sent me 4 different replacement phones and they all have the same problem. Lucent refuses to give me a refund. Has anyone else had a problem with the call waiting feature on these phones? Or is it just me?

A. Actually, Lucent itself isn't involved with those phones anymore since October 1, 1997. Philips is the company and their web site is at http://www.philipsconsumer.com/ . Can't you return the phone to the place of purchase? They are the ones who actually have your money. :) I guess you can also call (908) 582-8523 and ask for help. I have had a terrible time with Lucent Technologies. They overbid a small office phone system by over $1000.00. The system was already in place and simply had to be reconnected to the CO lines. They then charged me for running wire, which they never did. I had to write them several times and the BBB before they replied. They final called me several weeks ago and told me that would send a refund. I received a credit for a maintenance contract that had been cancelled. I want my $$ back. I guess I will have to call again tomorrow. I have spent 10+ hours on the phone dealing with this. Actually, I think there is alot about Lucent you don't know. Not only do they provide all sorts of in-the field resources, they are one of the few world-wide players that can literally turn a vacant building into a communications backbone. Actually what I don't know about Lucent is only the tip of the ice berg. There are more subjects about which I know nothing than those about which I know anything. I'm pretty good with security systems and I possess a smidgen of knowledge on related subjects. Oh yes, and I have learned a little here and there about running a web based business, even one that runs on a little, old "hobby-sized" NT server. I hope yours is also doing well.

Ask Edwards a Finance Question

Other Questions:

Why can't I search by phone number in Outlook 2003 contacts now?

How do I use Advanced Find to search for a specific number which I don't know if it is a business or home number? Can someone help step by step?Also, using advanced search to find all contacts using a specific "business phone number" yielded no r...

I'm having a hard time finding a cordless phone that works properly in my house. I have a 25 channel Panasonic that works great but the battery won't stay charged. I've tried about every 900 mhz and 2.4 Giga phone (Panasonic, Uniden, Sony, Tosh...

I am writing to you out of necessity because of a situation that has become frustrating in the hiring process in your system. I truly feel I am being overlooked for an employment opportunity because of a conviction that was over seven years ago...

The Second Amendment controversy is a matter of interpretation, which may undergo changes, but don't bet on its repeal. As far as the Clipper Chip, don't forget that it has been under development for at least FOUR years, and the contracts for ...

I have always wondered whether networked office phones can be converted to regular phones for use at home. Please advise.It depends on the make and model of phone. If they're proprietary "digital" phones they will only work with the KSU or PBX th...

Edwards Finance Menu

Ask a Question
About Us / Me
Contact Me
Privacy Policy

Sitemap

My Favorite Sites

PFBlog
Google Finance
Yahoo Finance
Motley Fool
Nveille's Financial Blog
AllFinanceMatters
Free Money Finance
2MillionBlog
The Terror Finance blog

Q&A Subjects