Avaya IP Office / Phone Manager integration with Internet Explorer

Edwards Finance > Phones

Q. We've a small office VoIP phone network (about 10 machines) running the above software. Phone Manager automatically pops up a screen to show an incoming call, and I'd like to integrate this with our office database which is is browser based through Internet Explorer. The back end is a Linux, Apache, MySQL, PHP solution, but I don't think that'll matter. What I'd ideally like is when an incoming call comes through, for Phone Manager to call Internet Explorer and pass it a URL string which can take the user straight to the appropriate file in the database.

A. There's an API that comes with Avaya systems allowing you to build simple apps. I never looked into it that much when working as a programmer in a company with such a phone system but I wouldn't have thought it would be too difficult although packaging it up, distributing and installing it around an office and maintaining it might be harder. I have written some small Visual Basic applications, and Java applications before in the past for the office (Web browser based), but never using API's (as far as I'm aware!). Can someone advise if API's are written for a particular programming language, or can they be used by anything? I've had a Google, and came up with this on the web, http://www.devconnectprogram.com/mvcs/files/beta/docs/api/overview-su... which seems like it could help me. But this is only a list of packages and classes for Java. Would I need source code to make these work, or can I somehow access these through binary files stored somewhere on the machines? There appear to be methods referred to in this web page that would give me access to things like the caller ID so I could then go on and do something simple with it. I'd love to have a go at tackling this problem, but am aware I'm perhaps a little out of my league! However if someone could give me a couple of pointers to tackling it I'd appreciate it. Phone Manager Pro directly supports integration with external applications. You can supply a path to and name of an executable file and it calls this and passes parameters to it on the command line.

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