Experiences with Frontier DSL?

Edwards Finance > Phones

Q. Anybody had experiences, good or bad, with the DSL services from Frontier Communications? (a telco serving southern metro)? Anything in their plans to watch out for?

A. I have Frontier DSL, but I pay the extra money to use VISI as the ISP. The DSL is very fast inbound, but outbound is limited. If you are doing the standard web/e-mail stuff, it will rock. If you are trying to telecommute or have home servers, the outbound speed is very limiting. I do seem to have 15 minute outages about once a week. This is either loss of DSL from Frontier, or my SpeedStream modem locks up and needs a power cycle. Tech support from VISI covers the Frontier service, which means one phone call no matter whose fault the problem is. In contrast, I had cable modem service prior to getting DLS. The cable modem was fast at 2AM, but was pretty slow all day. The cable modem service did not terminate in Minneapolis, so all local web sites were many hops away on the Internet. Outages were often a daily event. Tech support always had at least a 45 minute wait, and you never could talk to anyone local. I just spent some time on the phone with a VISI salesperson, he was very knowledgeable and helpful. Still to decide whether to make the plunge to broadband (do I really need it?), and whether to pay extra for VISI services or order directly from Frontier. If you can't get cable service, or you don't want cable service (I have satellite so I don't want it) then the DSL is pretty good. Note that they no longer have Binary news groups on their news server, so if you want binaries you'll have to budget for a different news service, or just get Frontier DSL and don't use their isp, instead get VISI for the ISP. I believe VISI is the only other ISP available through Frontier DSL other than their own ISP. You might want to call VISI first if you're interested in that as they can tell you the process to get hooked up with them through Frontier.

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