Time Warner digital phone service ?

Edwards Finance > Phones

Q. One of the reasons I was reluctant to change to digital phone was because my phone service through Qwest (US West) NEVER went out. Ever. Power went out, heat went out, cellphone went out, but the home phone always worked. In an emergency, I always could count on my landline. I was reluctant to change because I did not want to have my phone service drop out as often as my cable dropped out. I finally fell for the package deal of digital phone/internet/cable.

A. Last fall a hurricane hit my province. Power was out, most of the distribution lines were back up in a week, some individual homes in the city weren't reconnected till two weeks later. The battery packs the cable company has on the poles only last 12 hours. There were many people upset because they lost phone service for so long. The cable company rushed around and tried to pick up gensets for as many of the pole mounted battery pack thingies as they could. They had several gensets stolen (many desperate people without power) so they ended up hiring kids off the high school's football team to baby-sit them. Also, the non-Telco's cell service was also patchy because the wind knocked the alignment off of their microwave towers. Through the storm and the outage my Telco phone and internet still worked, as did my Telco cellphone. The cable companies equipment was designed primarily for entertainment. Then someone told them that their networks could be used for broadband two way data. First they offered high speed Internet connectivity and now VoIP (digital phone). Their infrastructure (back up power, quality of hardware etc) and service culture is no where near as robust as the phone company. I can never remember having an outage with my "regular" phone line but there have been quite a few with the broadband Internet connectivity (which is the same path the digital phone uses).

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