Today's Cell Phone Companies?

Edwards Finance > Phones

Q. With all the mergers, could someone list today's major cell phone companies that provide their own service (not merely piggyback off someone else)?

A. Comments on telephone service quality and customer service would be appreciated. (I do realize there are regional differences and some places may do much better than others.) I must admit my opinion of ALL cell phone carriers is that their first priority is to sell service and issues about providing service come in second. I presume their people you meet in their stores are on sales commission and not particularly well trained or able (or interested) to answer any substantive question. That is, they want to make a sale and move on to the next customer, time is lost money to them. I have yet to meet a cell phone rep in person who was decent. Over the phone, I've dealt with some nice and smart ones and some total idiots. Well, at this time there are four major national networks for mobile service. In order of number of subscribers: Cingular, Verizon, Sprint-Nextel and T-Mobile. I won't go into how these happened but none of them are exactly what they started out to be through mergers takeovers, etc. I've had T-Mobile (formerly VoiceStream) since June of 2000 and by and large I've been very pleased and whenever I encountered a problem if there was one it was taken care of with the minimum amount of fuss. Calling in to deal with customer care generally has been a favourable experience. About two years ago they started to use an IVR (interactive voice response) system for typical ordinary things and I have to say that whoever designed the IVR used a good bit of logic and it's very intuitive to use. If you do need a human being to assist you all you have to say is a choice of several things including, operator, assistance, help etc. and you'll be connected to a live representative. The main problem with the IVR is if you're using it in a noisy environment such as loud vehicles on the stree the IVR may become confused. Once in my six years of having service with them I had a billing issue that I had to escalate but one incident in six years is pretty good. The issue did get taken care of which is the end result I was looking for.

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