Customer Service Phone Number for amazon.com ?

Edwards Finance > Phones

Q. I discovered that it's almost impossible to find the customer service phone number on the amazon.com web site. This is just absurd for a company of this size. I also discovered articles about this topic at pcworld and slate magazine web sites -- this behavior is universally detested.

A. Many online places try to avoid having you call them. Did you look for a phone number for buy.com? Last I heard, there wasn't one (at one point I think they charged if you wanted to call). While I'm sure there are cases where you really do need to call them, my experience has been that Amazon handles their email requests promptly, which is better than can be said for many sites. ICOM no longer has a customer service number. They do have a toll number you have to pay for listening to their stupid answering menu system and have to pay for while it rings into the repair center, or have to pay for just to find out the line is busy and leave a message (of which 2 of mine they never called back on). I label this setup as "Customer DIS-service" so that is why I say there is no customer service number: there is no number from which I have yet received any service since they installed the damned machine. BTW, one of the 2 messages left was left with the secretary who answered the main office number. She was unable, or unwilling, or not permitted, to connect me to the phone line to which the machine connects (e.g. bypassing the machine). Not that I would want that, since the toll charges were already being accumulated with a call to the main number. That's unrealistic because 800 numbers cost big bucks... and they get abused by customers... I've worked in customer service and it happens EEB's 800 is used only for orders, as is the case for Universal RAdio... and they are both service centers also... no service center I know of that services amateur, shortwave, or general communications gear uses an 800 number for customer service... overhead must be minimized and supporting communications gear is costly... so unless a company has made some big profits, and shuffled some of it to CS, nobody's gonna get a toll free number for CS.

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