Telephone etiquette ?

Edwards Finance > Phones

Q. My old Audiovox cell "had" a nice missed call feature- it just had an led on top that blinked. The display held that number. One tick and I could dial the # back. Very useful for me, when I work the phone is somewhere it won't get destroyed. The Nokia has to be picked up and peered into as well.

A. The reason why store clerks and car rental clerks will leave a customer at the counter waiting to answer the phone is because they are often receiving phone calls from other branches, as well as customers. If customers start complaining about not being able to reach the company by phone, management will look into the problem, and this means speaking to the people at the offending location. If other branches complain to management that they cannot reach the rental/store location by phone, then management will *quickly* look into the problem. They want to see if the staff is goofing off and should be replaced. If the situation is just too few people for too many tasks then management will usually tell the staff to answer phone calls even if it means leaving a counter customer waiting. Counter clerks will comply not because they want to maximize sales, but because they don't want their location under management scrutiny again. Additionally, in the retail business store owners will often have occasion to call their store, and if the phone is not answered for any reason then the store clerks are going to hear about it. How about my mother who cnnot make a phone call without sitting down with something to eat and then inists on talk to you with food in her mouth while she is chewing. This usaully happens only when she initiates the call, which is somehow worse, I think. And yes, I do hang up on people that I cannot understand on the phone. I also refuse to listen to phone calls made to me with "special recorded messages". Here's another one, which has happened twice this week. If I'm on the goddam phone when you walk in my office and I don't beg off right away, that probably means the call is important. Even if it's not, DO NOT try and interrupt me. If I look at you and nod, it means I've acknowledged you and will get back to you when I'm off the goddam phone.

Ask Edwards a Finance Question

Other Questions:

cell phones and driving ?

My view is one of the business professional using the phone for conducting business. I feel this falls under the broader umbrella of a cell phone etiquette issue, but that's a topic for another day. But lets just say cell phone etiquette nee...

Im opening up a cell phone business & im just wondering how a typical day in a cell phone business would be like?I owned and operated a cellphone retail shop from 1997 to 2001. However, before opening my own, I worked in others first, to learn t...

I am seeking to design and build a telephone answering systems. Hardware: Can you recommend any PC telephone answering cards? How does telephone cards integrated with sound card to play greetings and record incoming messages and reco...

A lot of dust comes from the phones when the phone company cleans the lines. Around here they warn us to put plastic bags over the phones. Strangely they usually do this operation right at the beginning of April. Telephone wires are like hea...

I was wondering where I can get some information on how PBX works. Also I was reading some electronics magazine, (maybe ETI, or Elektor Electronics) and found an article for a 10 extention home PBX system using one line. Is it possible that...

Edwards Finance Menu

Ask a Question
About Us / Me
Contact Me
Privacy Policy

Sitemap

My Favorite Sites

PFBlog
Google Finance
Yahoo Finance
Motley Fool
Nveille's Financial Blog
AllFinanceMatters
Free Money Finance
2MillionBlog
The Terror Finance blog

Q&A Subjects