Business phone system - where to start?

Edwards Finance > Phones

Q. Was wondering if someone could point me in the right direction. Work for a company that has about 30 employees. We currently have a digital phone system (not sure which one) with voicemail and a single T1 line. We have an 800 number and get calls constantly throughout the day (sometimes all the lines are used up). I'm a network engineer (new to the company) but have no experience in phone systems and have been told "go find a new one". Apparently we've had all sorts problems with the system crashing, lost voicemails..etc...so they want to start over. So where do I even start to look for a new system?

A. Look in your local yellow pages directory for PBX vendors. Establish a relationship with one of them and be prepared to spend some real money. 30 employees, say 40 extensions, I'd put the ballpark anywhere from $8k to $50k, depending on what level of reliability and features you are looking for. You may be able to upgrade your existing PBX, preserving your investment in desk sets and line cards. Even if you never buy from them

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