Seeking Advice For Small Business Phone System ?

Edwards Finance > Phones

Q. My wife and her family are forming a new business and they have the need for a small business phone system and I told her I would try to do some research.

A. They have the need for 4 phone lines on a rotary system, i.e. a call comes in and 3 more can come in until the phone number rings busy. They also need an intercom system built into the phone so the secretary can answer it, and then let each of them know they have a call on hold. Expandability would also be a good feature, i.e. the ability to add more phone lines should the need arise. I'm trying to find some web sites that give an overview of small business phone systems with some reviews of some of the popular models. Centrex is almost never a viable solution in place of a phone system. No real hold feature, you can transfer as long as you explain to each caller that you aren't really hanging up on them, no music on hold or other real features. Try www.panasonic.com/csd as a good starting place. If it were my business, I would look to get a Panasonic or Lucent/Avaya Partner. Both of these systems allow single line telephones as well as multi-line sets so that you don't have to spend a huge sum of money to get into the system. Retail of a Panasonic KXT-A624 carded as 6x16 with a couple of phones would be less than $1500. The 624 maxes out a 6 lines, but the phones can be used on all systems, including the 500 port digital system. In a business, when you say you are going to transfer the call, it sounds amazingly like you hung up, with a few seconds silence afterward. Many people assume the call was dropped and hang up at that point. I have an ACD doing a centrex transfer, and we had to add a part to the recording explaining what the callers would hear, because a significant number were hanging up, thinking that their call was dropped.

Ask Edwards a Finance Question

Other Questions:

Business Telephone Listings. INVESTMENT PROPOSAL. ?

I have about $4.3 Million Dollars which i want to bring into UAE as soon as i get a reliable partnerwho is ready to assist me and invest it either here in U.A.E or any gulf country of your choice where their busines is also good.So I am solicitin...

Was wondering if someone could point me in the right direction. Work for a company that has about 30 employees. We currently have a digital phone system (not sure which one) with voicemail and a single T1 line. We have an 800 number and get ...

An IT friend of mine gave me the cover disk from a magazine he received, and on it is 3CX Phone System 3, which claims to be "Complete phone PBX in software!". Does anybody - preferably with experience of this piece of software - know if th...

Does anybody know if there is a company that provides local business phone service in Atlanta aside from Bellsouth? Did business phone service get deregulated and opened up to competition as well as residential?We use M-Power Communicat...

Whall loop current is an important factor the actual voltage drop acrost the phone is also important. If the phone is not supplyed with sufficent current or voltage improper opperation can result. The fact that one phone fails to opperate when ...

Edwards Finance Menu

Ask a Question
About Us / Me
Contact Me
Privacy Policy

Sitemap

My Favorite Sites

PFBlog
Google Finance
Yahoo Finance
Motley Fool
Nveille's Financial Blog
AllFinanceMatters
Free Money Finance
2MillionBlog
The Terror Finance blog

Q&A Subjects