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Q. It IS his phone, and he IS allowed to answer it however he wants. I'm willing to bet a lot of people would be less than 100% gracious if you called them up and jumped on them for not answering the phone precisely the way YOU want them to. Just because someone is a businessman doesn't mean they need to roll over and beg on command.
A. The proper greeting for a business phone is to identify both the business and the person speaking. Nobody was asking him to sit up and bark merely use good business courtesy. If by some reason he was being called on his personal phone by mistake then he could have explained that rather than being rude to a customer. The guy wasn't rude until after the caller tried to tell him how he ought to answer his phone. A lot of people take offense at over-controlling behavior. You want to make a business call? Make your business call. Don't critique the poor guy answering the phone for not answering it the way you want. Incontact24-7.com call center packages guaranteed lowest prices and costs that provides services like call center outsourcing, phone answering services, voice mail services, toll free customer service, virtual receptionist and help desk services that has competitive aspects.
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