Why can't I search by phone number in Outlook 2003 contacts now?

Edwards Finance > Phones

Q. How do I use Advanced Find to search for a specific number which I don't know if it is a business or home number? Can someone help step by step?

A. Also, using advanced search to find all contacts using a specific "business phone number" yielded no results, when there are in fact two contacts (at least) in contacts. I had cut and pasted the business phone number from the business phone field and entered it into the appropriate "business phone number" field. However, in one of the two contacts resulting from the (now) successful query, the phone number and email address show up only when I click on the fields and disappear when I click on the other entry. I've had several users at more than one of my client sites report the same thing. When they'd miss a call, they'd simply take the last 4 digits (or sometimes the whole thing) from the caller ID and paste them into Find and within seconds know who it was that called and have their relavent info up. This feature seems to have suddenly gone away (though we did recently upgrade our Exchange Server to 2003 SP1). It can't possibly be "user error", as they're doing the same exact thing they've always done - just getting different results. Plus, it's pretty hard to screw up Find. And what's really strange is that it'll search some clients but not others. I've found no correlation between which phone number field the number is stored in.

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