Is Nufone going out of business???

Edwards Finance > Phones

Q. I ordered service over a month ago and have not gotten any info from them. They don't reply to my voice messages for several days (they don't answer their phones!) and reply to my email messages a week or so after I've sent them, if I'm lucky enough to get a reply at all. I tried reporting them to the Better Business Bureau but apparently they are not listed (for good reason). Does anyone know anything about their status? So far my Nufone experience has been a total nightmare and I can't wait to hand my business over to a reputable/upstanding business.

A. I'm often told not to judge a company by their Web pages and business practices. Still seems like a good indication though. I have a friend who is *very* knowledgeable about VoIP who has strongly recommended Nufone every time we've talked about PSTN interconnects over the past year or so. I finally got my system up this week and decided to get a provider so I asked him once more for suggestions. Again, his regard for Nufone was much higher than for any others. So I replied to an old message from Nufone's Jeremy McNamara in which he said I could just call and set up credit card payment over the phone. (It was just after 5:00 and no one answered when I called.) I gave my contact info so that he could call me whenever was convenient. I didn't hear from him today so when I had a break I finally called. I was a little disappointed by the automatic phone handling but it seemed o.k. Then I got a sales person (I guess.). That's when it fell apart. First, I was struck by how horrible the audio was. Whenever the person spoke there were audio cuts at about 3Hz. It was really annoying but I tried to be patient and give him all of the info he needed. Finally he ran my Visa card. No go. Did I have the address right? Try again. That is no simple task; he had to cut and paste all of my information into a new form. Nope, my address still doesn't match the one on file. I grab a statement and read the address from it. More cutting and pasting. He tries again and it still fails. My only other card is Discover but they don't take that so it's game over. Reluctantly I signed up with VoicePulse. Easy. Unfortunately I am getting errors about everything being busy so I haven't been able to use them. My view of VoIP is dim. You're not supposed to judge a book by its cover, that's true. However a business generally will make an effort to put forth a good face if it intends to attracts and keep customers, whether that business is good OR bad. If they can't do that, then you have to question their effort in other departments. Actually, I've been trying to justify to myself the need for a wifi SIP phone to carry around. It's cool but for most users we are not quite there. In your house a cordless plugged into a Sipura is probably better and cheaper, and gives you a corded base. Out in the field cell phones are probably better as you need one anyway. We need a protocol to be adopted to let keyboardless devices talk to 802.11 hot-spots that require registration. Though for saving money, an 802.11 phone would be handy to take to a different continet where your roaming charges are obscene, but you could really only take and make calls when you specifically go to a hotspot. Over time that will change. A corporate phone system could make sense with 802.11 phones, especially assuming you have put in the network for data already.

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