Good Phone System For Answering Service Business ?

Edwards Finance > Phones

Q. I am looking for starting up a business as "Answering Service". I need a good phone system that support following features. (1) 2 DID trunk lines (I will order 200 telephone number w/ the 2 DID lines from B.A.) (2) An operator PC colsole w/ POPUP screen features that will show the (a) the phone number that the caller dialed (not caller ID number) (b) an associated TEXT message that will show below the dialed number , so the operator can read back the text message to the caller. Example: if caller dialed "777-1234" the operator will read back "Thank you for calling Sunrise Export". If caller dialed "888-1234" operator will read back "Thank you for calling WinWin Telcom".

A. With all the technological advances in telecom over the past twenty years or so, manual answering services are almost entirely gone. They used to be all over the place years ago, and there is still a limited need for personalized handling by a human being of certain types of calls such as to physicians, counselors, attornies, etc. But I remember very well the owner of Annex Telephone Answering Service in Chicago, where I had an account for several years in the 1960's complaining to me one day that 'those new things on the market now, the automatic machines which answer the phone and tape record the message are just about to put me out of business.' Indeed, I quit his service myself when I bought my first answering machine, a big clunky thing with an acoustic coupler for the reciever in 1967. And people would complain about how much they hated calling someone and 'getting their answering machine', the way people complain about voicemail now. Now you wish you could get an answering machine for a change instead of a demand to press one key after another.

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