Finance Q&A

Modem on PBX Phone System Help?

Q. I am attempting to use the modem in our pc in the office. I believe our phone system is called a PBX system and I am not sure what kind of adapter we need to use, if any. The phones themselves have 5 lines that you can choose from by pressing the corresponding button. One phone line goes into the phone. 1. Please advise on what kind of hardware is needed to use the modem on this kind of phone setup. 2. Do we disconnect the phone line from the phone and plug it directly into the modem? Or do we disconnect the handset and connect a line there to plug in to the modem? 3. If we are to disconnect the line from the phone and plug it into the modem directly, how do we choose the telephone line for the modem to use? I know that these must be very basic questions but we have a new modem and pc and we aren't sure how to get around this problem.

A. Most modems will work behind a PBX (or a PABX), as long as the user can get an outside dialtone from the phone without the PABX operator's intervention. The line should go into the modem from the wall socket and then from the modem to the telephone. If the system has a multi-pair cable going to the handset (a lot do with five lines), you'll need to get a separate line installed from the PABX for the modem. It doesn't matter which line is separate.This can even be done at the block where the multi-pair line comes into the office. To use the modem, in the setup, you need to specify what number(s) need to be pushed to get the outside line, if any. Thus done, you should be in business. What you need is to get an ANALOG line, which most office phone systems can accomodate. Failing that you can get an adapter from KONEXX

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