I don't understand why my phone system does what it does.

Edwards Finance > Phones

Q. Whenever I have a power outage, I also lose all of my phones - dial tone and all. If some calls me, a recording says all circuits are busy - which of course they are not. This has been happening for over a year now - during which time we have had several outages. This loss of phones is for all my phones, some of which are cordless, and two of which are corded. When power is restored, sure enough, phone service becomes restored some 30 or so minutes later.

A. My immediate neighbor does not lose his phone during the same outages. Yet his immediate neighbor does just like I do. This same random choice of working phones versus non-working phones occurs throughout this community of some 100 houses. All I get is a song and dance from the phone company. They say they will look into it, but do not. Well, your cordless phones have a "base station" that is probably plugged into your home electricity, so no electricity, no base station, no cordless phone. Do all of your corded phones plug into your house electrical system? 1. Cordless phones cannot work when the base station is unpowered. 2. Your cord-connected phone ought to remain in service even if the electricity fails. The phone company ought to be able to check your house circuits. Because two or more houses exhibit this behavior, the fault is probably in the phone company trunk. 3. In the mean time, a cell phone may meet your needs. I think this is the most likely reason. This is the only way you'll hear "All circuits are busy" In any other case you'll hear just normal ringing (except phones in the house won't ring, of course) when you call your home number. It might be a little harder to explain why the signal does not get restored until 30 minutes after the power is back up though. Definitely report the issue to the phone company. When the power is out is usually when you may need your phone most, so that's a serious problem and they should fix it ASAP.

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